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[Sticky] Contractor Code of Conduct and Guidelines

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(@fadi-zahran)
Member Admin
Joined: 2 years ago
Posts: 8
Topic starter  

Here are some concise rules for contractors to follow when dealing with customers on the platform:

  1. Precise Calendar Availability:

    • Contractors must maintain an accurate calendar with their availability to avoid scheduling conflicts.
  2. Online Status Responsibility:

    • Contractors should change their status to "Offline" when they are unavailable or not actively accepting jobs.
  3. Timely Responses:

    • Contractors are expected to respond promptly to customer inquiries and job requests.
  4. Clear Communication:

    • Contractors should maintain clear and professional communication with customers at all times.
  5. Job Completion Commitment:

    • Once a job is accepted, contractors are expected to complete it within the agreed-upon time frame.
  6. Professional Behavior:

    • Contractors must conduct themselves professionally and respectfully when interacting with customers.
  7. Honesty and Transparency:

    • Contractors should provide accurate information about their skills, rates, and availability.
  8. Customer Satisfaction:

    • Ensuring customer satisfaction is a top priority, and contractors should address any issues promptly.
  9. Cancellation Policy:

    • Contractors must adhere to the platform's cancellation policy and inform customers promptly in case of cancellations.
  10. Payment Handling:

    • Contractors should handle payments through the platform as per the platform's guidelines to ensure secure transactions.

These rules are designed to create a positive and reliable experience for both contractors and customers on the platform. Contractors should familiarize themselves with and adhere to these guidelines to maintain a good standing and reputation.


   
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