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Topic starter
23/01/2024 5:15 pm
Here are some concise rules for contractors to follow when dealing with customers on the platform:
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Precise Calendar Availability:
- Contractors must maintain an accurate calendar with their availability to avoid scheduling conflicts.
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Online Status Responsibility:
- Contractors should change their status to "Offline" when they are unavailable or not actively accepting jobs.
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Timely Responses:
- Contractors are expected to respond promptly to customer inquiries and job requests.
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Clear Communication:
- Contractors should maintain clear and professional communication with customers at all times.
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Job Completion Commitment:
- Once a job is accepted, contractors are expected to complete it within the agreed-upon time frame.
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Professional Behavior:
- Contractors must conduct themselves professionally and respectfully when interacting with customers.
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Honesty and Transparency:
- Contractors should provide accurate information about their skills, rates, and availability.
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Customer Satisfaction:
- Ensuring customer satisfaction is a top priority, and contractors should address any issues promptly.
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Cancellation Policy:
- Contractors must adhere to the platform's cancellation policy and inform customers promptly in case of cancellations.
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Payment Handling:
- Contractors should handle payments through the platform as per the platform's guidelines to ensure secure transactions.
These rules are designed to create a positive and reliable experience for both contractors and customers on the platform. Contractors should familiarize themselves with and adhere to these guidelines to maintain a good standing and reputation.